Frequently asked questions

Do you have a contract?

Yes. To protect both you and the company we do have a 30 day rolling contract for domestic clients.

Commercial customers have a 90 day minimum contract. However, each client is different and the contract will be aligned with their plans and objectives

Our domestic cleaning rates are £16.00 per hour per cleaner. 

If you live within 3 miles of our postcode area. If outside this area there is a £5.00 surcharge

We use a comprehensive bookings management system that sends notifications by email and text in advance of your appointment. On the booking system you can communicate with staff where necessary to give them an indication of changes to your schedule or cleaning routines if needs be.

Yes. We hold a 2 million public liability insurance, and a 10 million employers liability insurance certificate 

Your property and security remain our number 1 priority, we are fully insured to hold keys until your next clean.

We are a preferred supplier of Sykes cottages for holiday let cleaning. We can accomodate bookings at any size of property. For more information just drop us an email using the address on the contact page. Alternatively, use the housekeeping quick response tool and highlight holiday let when prompted

Yes. All staff will wear ID badges. The badges can be scanned using the QR code on them which verifies who we are.

Our team hold valid COSHH, Level 2 Health & Safety, Covid-19 Safety, machine handling and general training certificates and are regularly trained to a high standard using industry support organisations such as British Institute of Cleaning Science and The Federation of Master Cleaners.

We always try to clean your premises using the same cleaning associates each time, unless due to holiday, sickness or other emergency we are unable to do so.

We bring everything we need to professionally clean the premises including necessary supplies, chemicals and equipment. All you need to provide is consumables, such as bin bags, soaps and other personal products you wish to have on site. Small white bin bags and a change of black bag have been factored into the pricing.

Payment is due in advance of the billing period/One month in advance for commercial customers.

Your first invoice will include the deep clean fee if applicable and the 1 month in advance.

Domestic customers pay as per the arrangement between ourselves once the initial consultation has been completed.

We accept Direct Debit at point of sale, Cash, Paypal or Bank Transfer.

Yes, it can help the team if you enforce a clear desk or room policy. This will ensure we can maximise the cleaning without compensating for tidying.

Our team will clean your premises on your chosen day. Our team members do their best to stick as closely to those start times as possible. We use a booking management system so you will know exactly when we are due.

However, the arrival time may vary slightly due to things such as traffic, weather & jobs over running slightly.